Amazon connect

We are your partner in digital transformation

Amazon Connect is an Amazon Web Services (AWS) omnichannel cloud-based contact center service that enables agents and customers respond to phone calls or chat inquiries from end customers within minutes. Amazon Connect makes it easy for any business to deliver better customer service by simplifying contact center operations, improving agent efficiency at lower costs.

Features that make Amazon Connect special

Skills-based routing
Pay-as-you-go pricing model
AI Powered Speech Analytics

100% native cloud product, support automatic scale up and down

Dynamic and personal contact flows

Benefits

No infrastructure to deploy or manage
Pay-as-you-go: no minimum monthly fee
Scalable
Open platform allowing integration with AWS services or third-party systems

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