Vietnam's first AWS Premier Tier Partner shares its experience designing and deploying an AI Agent-powered intelligent assistant that helps banks enhance advisory services for high-net-worth clients which delivers faster, more personalized recommendations while maintain the highest standards of security, compliance, and governance.
Hosted by AWS in collaboration with the CIO Vietnam community, Leadership Conversations: The AI Edge 2026 took place on 29–30 May in Ninh Binh, bringing together AWS leaders and senior executives from leading banks and financial institutions across Vietnam. The event explored one of the industry's most transformative trends: The Application of Agentic AI in the Financial Services and Banking Industry.
As part of the agenda, Mr. Ngo Manh Ha, CEO of TechX Corp. & Xbrain, delivered a keynote session titled "Agentic AI-Powered Banking: Transforming the Future of Premium Client Experience". Drawing on TechX's real-world implementation experience, he shared how AI Agents can help banks modernize advisory operations and deliver more meaningful customer interactions.
TechX at Leadership Conversations: The AI Edge 2026
Bridging the Gap Between Customer Expectations and Advisory Capabilities
Today's premium clients expect recommendations that are timely, accurate, and tailored to their individual financial goals. Yet many banks continue to face operational challenges caused by fragmented knowledge and disconnected systems.
Product information, policies, pricing structures, and customer data are often spread across multiple platforms, making it difficult for advisors to access the right information at the right time. Manual processes slow response times, advisory journeys remain difficult to personalize, and valuable market insights are not always reflected quickly enough in day-to-day customer engagement.
For relationship managers serving high-net-worth clients, these challenges become even more pronounced, as they must navigate increasingly complex product portfolios while maintaining exceptional service standards.
Building an AI-Powered Knowledge Management System
To address this, TechX set out to build a centralized, real-time knowledge management system that acts as an "AI assistant," helping advisors make better decisions. The solution is built on AWS, combining large language models (LLMs) and Retrieval-Augmented Generation (RAG) with layers of security and data-access controls.
TechX CEO Ngo Manh Ha showcasing TechX's AI-Powered Knowledge Management System
The solution architecture is designed as several coordinated layers:
Data Foundation Layer for collecting, cleansing, and structuring enterprise knowledge.
Knowledge Base on AWS serving as a centralized source of truth.Agency Gateway to orchestrate and route requests to the appropriate AI services.
WorkRail for security enforcement, access controls, and validation mechanisms.
Analyzer Agent to understand user intent and determine optimal processing workflows.
Extract Agent to retrieve relevant information from integrated systems.
LRouter to intelligently manage interactions across AI models, balancing performance, quality, and cost efficiency.
Built entirely on AWS, the platform supports both structured and unstructured data sources, enables natural language interactions, and can be deployed across multiple business environments and channels.
Why the Bank Chose to Own Its AI Platform
A key highlight of the presentation was the approach to deployment. After evaluating SaaS offerings, third-party software solutions, and a self-managed AWS approach, the bank selected the latter to ensure maximum control over security, compliance, governance, and future customization capabilities.
For highly regulated industries such as banking and financial services, ownership of both the technology stack and the underlying data is increasingly becoming a strategic advantage.
From Implementation to Long-Term Transformation
The project represents a significant milestone in TechX's broader mission to help organizations unlock business value through AI and cloud technologies.
In the next phase, TechX and the bank plan to further expand sales-related capabilities, strengthen enterprise data standardization, and integrate Loan Origination System (LOS) functionalities into the existing platform—creating a more connected and intelligent operating environment.
"For premium clients, every advisory conversation requires information that is accurate, timely, and highly personalized. AI Agents do not replace advisors; they empower them. By retrieving knowledge within seconds, advisors can focus on delivering deeper insights and stronger customer relationships. Equally important, banks retain full ownership of the solution on AWS, ensuring security and compliance by design," shared Mr. Ngo Manh Ha, CEO of TechX Corp. & Xbrain.
About TechX
Founded in 2020, TechX is Vietnam's first AWS Premier Tier Partner, specializing in cloud computing, data, advanced analytics, and GenAI solutions for leading enterprises. TechX is the first Vietnamese partner to simultaneously achieve key AWS competencies, including Generative AI, Data & Analytics, Cloud Operations, and Migration. With more than 40 AWS certifications and a team of seasoned experts, TechX has successfully delivered large-scale projects for over 20 banks, financial institutions, and major enterprises in Vietnam, and has been named AWS Partner of the Year in Vietnam three times (2021, 2022, and 2025).
