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Turn fragmented incident evidence into explainable root-cause hypotheses

Xora Resolve helps enterprises investigate operational incidents by connecting approved telemetry, service and dependency context, incident timelines, evidence, RCA hypotheses, human review and controlled follow-up workflows across AWS and hybrid environments.

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The problem isn't detecting incidents. It's explaining them

Operations teams already run monitoring, APM, ITSM and collaboration tools. Monitoring detects the signal, APM shows the application evidence, ITSM tracks the ticket and chat keeps people talking. However, it is challenging to turn that into one evidence-backed root cause. When an incident hits, teams still rebuild the timeline by hand in an ad hoc war room, and root cause becomes whichever guess speaks loudest.

Xora Resolve eliminates war-room guesswork. By correlating existing logs, metrics, traces and change events into a unified timeline, it generates structured RCA hypotheses for expert review, so every post-incident action is backed by verifiable proof.

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One accountable path from evidence to resolution

Standardize every operational investigation through a structured workflow where no action is taken without explicit evidence and human validation.

Objective

Evidence

Timeline

Correlation

Hypothesis

Review

Decision

Action

Learning

Everything it takes to investigate, not just detect

Transform initial incident signals into reviewed root causes and controlled remediation actions.

Incident readiness and evidence onboarding

Assess RCA workflow gaps and connect approved application, infrastructure, database and network evidence.

Incident readiness and evidence onboarding

Assess RCA workflow gaps and connect approved application, infrastructure, database and network evidence.

Incident readiness and evidence onboarding

Assess RCA workflow gaps and connect approved application, infrastructure, database and network evidence.

Evidence correlation and RCA hypotheses

Correlate signals across time, service and change, then form hypotheses ranked by supporting and contradicting evidence.

Evidence correlation and RCA hypotheses

Correlate signals across time, service and change, then form hypotheses ranked by supporting and contradicting evidence.

Evidence correlation and RCA hypotheses

Correlate signals across time, service and change, then form hypotheses ranked by supporting and contradicting evidence.

Incident timeline and dependency impact

Reconstruct what happened, in what order, and which services and dependencies were affected.

Incident timeline and dependency impact

Reconstruct what happened, in what order, and which services and dependencies were affected.

Incident timeline and dependency impact

Reconstruct what happened, in what order, and which services and dependencies were affected.

Runbook, controlled action and learning

Recommend the next approved step, route it for human approval, and turn the outcome into reusable operational knowledge.

Runbook, controlled action and learning

Recommend the next approved step, route it for human approval, and turn the outcome into reusable operational knowledge.

Runbook, controlled action and learning

Recommend the next approved step, route it for human approval, and turn the outcome into reusable operational knowledge.

Why operations teams choose Xora Resolve.

Drive faster incident resolution through defensible root-cause analysis while keeping full operational authority in human hands.

Faster, evidence-backed investigation

Scattered telemetry is consolidated into a single correlated timeline that subject-matter experts can review and validate in minutes rather than hours.

Faster, evidence-backed investigation

Scattered telemetry is consolidated into a single correlated timeline that subject-matter experts can review and validate in minutes rather than hours.

Faster, evidence-backed investigation

Scattered telemetry is consolidated into a single correlated timeline that subject-matter experts can review and validate in minutes rather than hours.

A root cause you can defend

Executive leaders and audit teams get transparent hypotheses that clearly display supporting and contradicting evidence for every finding.

A root cause you can defend

Executive leaders and audit teams get transparent hypotheses that clearly display supporting and contradicting evidence for every finding.

A root cause you can defend

Executive leaders and audit teams get transparent hypotheses that clearly display supporting and contradicting evidence for every finding.

Resolution stays under human control

Xora Resolve proposes verified next actions while your engineering team retains sole authority to approve and execute them.

Resolution stays under human control

Xora Resolve proposes verified next actions while your engineering team retains sole authority to approve and execute them.

Resolution stays under human control

Xora Resolve proposes verified next actions while your engineering team retains sole authority to approve and execute them.

No evidence, no decision. No authority, no action

Every workflow is built around explicit authority, controlled state transitions and a complete trace from source to action.

Observe, Resolve boundary

RCA hypotheses build on evidence Xora Observe already qualifies; Resolve doesn't redefine what Observe has confirmed.

Observe, Resolve boundary

RCA hypotheses build on evidence Xora Observe already qualifies; Resolve doesn't redefine what Observe has confirmed.

Observe, Resolve boundary

RCA hypotheses build on evidence Xora Observe already qualifies; Resolve doesn't redefine what Observe has confirmed.

Observe, Resolve boundary

RCA hypotheses build on evidence Xora Observe already qualifies; Resolve doesn't redefine what Observe has confirmed.

Human-reviewed RCA

Every hypothesis requires SME or Incident Commander validation before it is recognized as a confirmed root cause.

Human-reviewed RCA

Every hypothesis requires SME or Incident Commander validation before it is recognized as a confirmed root cause.

Human-reviewed RCA

Every hypothesis requires SME or Incident Commander validation before it is recognized as a confirmed root cause.

Human-reviewed RCA

Every hypothesis requires SME or Incident Commander validation before it is recognized as a confirmed root cause.

Controlled action only

Production changes run strictly under customer-defined authorization rules. No autonomous or unapproved remediation scripts.

Controlled action only

Production changes run strictly under customer-defined authorization rules. No autonomous or unapproved remediation scripts.

Controlled action only

Production changes run strictly under customer-defined authorization rules. No autonomous or unapproved remediation scripts.

Controlled action only

Production changes run strictly under customer-defined authorization rules. No autonomous or unapproved remediation scripts.

Scope defined in the SOW

Evidence sources, scenarios and acceptance criteria are agreed per engagement, not assumed.

Scope defined in the SOW

Evidence sources, scenarios and acceptance criteria are agreed per engagement, not assumed.

Scope defined in the SOW

Evidence sources, scenarios and acceptance criteria are agreed per engagement, not assumed.

Scope defined in the SOW

Evidence sources, scenarios and acceptance criteria are agreed per engagement, not assumed.

Frequently asked questions

What is Xora Resolve?

Xora Resolve is an evidence-based incident-investigation and governed-resolution solution delivered through approved professional-services scopes.

Is it an observability platform?

Does it require traces?

Can it support legacy systems?

Will logs leave the customer environment?

Can it operate in regulated environments?

Does it replace observability tools?

Does it replace ITSM?

Can it automatically remediate incidents?

Can Xora Resolve reduce MTTR?

Does Xora Resolve guarantee the root cause?

What is the difference between Xora Observe and Xora Resolve?

Give your next incident a timeline, a hypothesis, and a reviewer instead of another war room

Connect with TechX executive advisors to schedule a Resolve Readiness Assessment and map your incident investigation workflows.

Talk to Us

Give your next incident a timeline, a hypothesis, and a reviewer instead of another war room

Connect with TechX executive advisors to schedule a Resolve Readiness Assessment and map your incident investigation workflows.

Talk to Us

Give your next incident a timeline, a hypothesis, and a reviewer instead of another war room

Connect with TechX executive advisors to schedule a Resolve Readiness Assessment and map your incident investigation workflows.

Talk to Us

TechX Corporation

A trusted partner of entrepreneurs and enterprises in their successful cloud transformation journey.

HCMC Office

4 Bis, Nguyen Thi Minh Khai, Sai Gon Ward, Ho Chi Minh City

+(84) 28 3620 9897

HA NOI Office

Level 5, VMT Building

3, Alley 86 Duy Tan,

Cau Giay Ward, Hanoi

+(84) 24 3201 6223

DA NANG Office

Lot A1, 6th Floor, ICT1 Building, Software Park No. 2, Da Nang

[email protected]

USA Office

2120 University Ave, Berkeley, CA 94704, United States of America

Privacy

Terms

TechX Corporation

A trusted partner of entrepreneurs and enterprises in their successful cloud transformation journey.

HCMC Office

4 Bis, Nguyen Thi Minh Khai, Sai Gon Ward, Ho Chi Minh City

+(84) 28 3620 9897

HA NOI Office

Level 5, VMT Building

3, Alley 86 Duy Tan,

Cau Giay Ward, Hanoi

+(84) 24 3201 6223

DA NANG Office

Lot A1, 6th Floor, ICT1 Building, Software Park No. 2, Da Nang

[email protected]

USA Office

2120 University Ave, Berkeley, CA 94704, United States of America

Privacy

Terms

TechX Corporation

A trusted partner of entrepreneurs and enterprises in their successful cloud transformation journey.

HCMC Office

4 Bis, Nguyen Thi Minh Khai, Sai Gon Ward, Ho Chi Minh City

+(84) 28 3620 9897

HA NOI Office

Level 5, VMT Building

3, Alley 86 Duy Tan,

Cau Giay Ward, Hanoi

+(84) 24 3201 6223

DA NANG Office

Lot A1, 6th Floor, ICT1 Building, Software Park No. 2, Da Nang

[email protected]

USA Office

2120 University Ave, Berkeley, CA 94704, United States of America

TechX Corporation

A trusted partner of entrepreneurs and enterprises in their successful cloud transformation journey.

HCM Office

4Bis, Nguyen Thi Minh Khai, Sai Gon Ward, Ho Chi Minh City

+(84) 28 3620 9897

HA NOI

Level 5, VMT Building, 3, Alley 86 Duy Tan, Cau Giay Ward,

Hanoi

+(84) 24 3201 6223

DA NANG Office

Lot A1, 6th Floor, ICT1 Building, Software Park No. 2, Da Nang

USA Office

2120 University Ave, Berkeley, CA 94704, United States of America